Tech writing is a well-recognized career in other geographies, particularly USA, though it is just starting in India. Most software products are feature-rich; it is important to document the features in a way the end users can appreciate, understand and in turn use features to their advantage. It is not sufficient to build a great software product; it is necessary to get the 'value of the software product' were less complex through appropriate documentation, on the early days when the software products were less complex, simple 'users manuals' (often in printed form) were sufficient. But in today's context, the documentation goes beyond simple paper based documentation -there must be online help, has- holding tutorials for the first-time learners, online manuals with index and categorization, frequently asked questions to thrash out common errors and problems, on frequently asked questions to address the needs of expert users and specialized users, discussion forums...
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